This article identifies potential users of disability-related information, lists categories of information need, considers information management at the national and local levels, offers an eight-step series of questions to guide in the provision of information services, and discusses sources of funding. (DB)

A key issue in redesigning college and university business processes is whether new processes should be enabled by information systems that focus on them or share highly integrated data and common methods with older processes. An approach used at the University of Saskatchewan (Canada) that entailed reorganization, reorientation, and retooling is…

This paper discusses how educational program developers can design useful systems for gathering ongoing information about program outcomes to aid in the decision-making process. An introductory section offers basic definitions and a rationale for collecting outcomes information. Next, roadblocks to using information for decision making are…

This article describes the Departmental Computing Coordinators program implemented at Loyola University (Chicago) to manage and support computing activities at the departmental level. The basis of the program is a standard position accountability included in job descriptions of departmental employees who hold computing responsibilities. (Author)

The academic computing office at the University of Texas-Houston Health Science Center implemented a campuswide system for information dissemination. The system has since been tied into a worldwide system. The evolution of the system is described, including selection and adoption of procedures, staffing, and development of publishing tools. (MSE)

A conceptual framework for strategic planning for information technology in colleges and universities is offered. The approach focuses on outcomes of the use of technology, especially for improving individual and organizational performance, rather than the technologies themselves. Three domains of technology are considered: infrastructure,…

Information is a consumer-driven commodity; the very existence of libraries and information centers is based on the patrons' need for specific information or material. This professional resource shows how to use management methods to implement a strong customer service program to deliver better service to patrons. This book outlines the reasons…

The experience of Dartmouth College (New Hampshire) in developing a campuswide information system to enhance the computing culture is discussed, focusing on four elements: the philosophy of computing as a public utility; investment in physical network infrastructure; standardization of workstations; and development of content-neutral network…

This book is intended to provide ready access to a wide range of literature about librarians educating users to utilize biomedical and health science information resources. The chapters were selected from articles published in "Medical Reference Services Quarterly" from 1987 to 1994. The 27 chapters are divided into five parts: (1)…

Babson College (Massachusetts) responded to expanded campus computer use and resulting demand for support services by developing service delivery tailored to user groups' needs. Resources devoted to this effort have grown dramatically, and include help desk and dispatch support, program of technology specialists, evening support to residence…

Issues identified as important to the future of information resources management and use in higher education include information policy in a networked environment, distributed computing, integrating information resources and college planning, benchmarking information technology, integrated digital libraries, technology integration in teaching,…

Current and developing issues in college and university computing are delineated, including next generation networks, achieving widespread integration of technology into teaching and learning, meeting high demand, the virtual university, information policy in a networked environment, replacement of administrative systems, information resources…

In this paper, ways that microcomputers may assist administration of special services are put forth. Then, considerations for local-level special services administrators in developing and managing information systems are discussed, followed by similar discussion for state-level administrators. (Author/CL)

In an interview, Dorothy A. Durkin, a successful marketing specialist at a major university's school of continuing education, discusses her approach to marketing, specific strategies, and techniques for using and storing information. She offers five guiding principles for reaching prospects personally and persuasively. (MSE)

This report presents a model of collaborative effort that established a network of 15 university-based and 2 non-university based Centers for Environmental Education (CEE) in the Tennessee River watershed region. The report begins by establishing definitions for a Center for Environmental Education and a network system, both of which are…