Purpose: Despite years of advice from researchers that trainee reactions provide training evaluation information that is of very limited use, trainee reactions remain the most commonly used measure of training effectiveness. Because the technology that supports online training facilitates the collection of trainee reaction information during and…

An interview with Stephen C. Hall and Constance F. Towler of the Harvard University Office for Information Technology (Massachusetts) addresses issues in implementing management techniques to improve and maintain program quality. Topics include motivation, executive-level knowledge and support, specific changes made, and response and assistance…

Before colleges and universities can take advantage of the full potential of information technology (IT) to improve administration, they must be able to measure its value and justify adoption. A "return on management" methodology links IT, managerial, and organizational performance to assess management value added, thus relative productivity, of…

A discussion of Boston College's system allowing students to display and print their campus records at automated teller machines (ATMs) around the institution looks at the system's evolution, current operations, human factors affecting system design and operation, shared responsibility, campus acceptance, future enhancements, and cost…

Data management challenges at the Pennsylvania State University are discussed, including providing user access to data, developing a classification system for data elements, eliminating the manual process for creating tailored user views, and developing data dictionary user enhancements. Solutions are provided to give insight into problem solving.…

This guide builds on the framework for evaluating technology effectiveness in K-12 schools as described in the Council for Educational Development and Research's publication, "Plugging In: Choosing and Using Educational Technology." The revised framework is designed to provide encouragement and some rudimentary guidelines for critical thinking…

Describes the origins and development of the University of Dayton (Ohio) interactive World Wide Web site for undergraduate admission, credited by the enrollment management staff for the success of online recruiting at the institution. The Web site includes international admissions information and an electronic mailing list for interested users.…

Colleges and universities are achieving modest results in using the World Wide Web for fund raising. Suggestions for developing/updating Web sites include: providing basic information such as pledge forms and development office contacts; tailoring the site to campus and potential donor interests; using the site to support other efforts; providing…

This report analyzes recent English-language research on basic skills in the workplace. Part A, a thematic guide to the field, includes detailed references to publications listed in Part B. Section A1 indicates the scope. It defines basic skills and underlines the importance of other terms, especially key skills, information and communications…

A study explored expectations and experiences of online students in Australia's vocational education and training (VET) sector. Survey responses from 201 students in 23 private and public institutions indicated the need for information on course and module requirements and regular communication with teachers and tutors as priorities for successful…

This collection of 38 articles, reprinted from "Emergency Librarian," addresses critical elements of school library media program development and implementation, organized by seven areas: foundations; the school context; role clarification; information literacy; collaborative program planning and teaching; program development; and…