A college credential is essential for individuals seeking to earn family-supporting wages. However, over 90 million Americans face considerable barriers in obtaining the basic academic skills necessary to enroll in college-level courses. Research, combined with the challenges experienced daily by those in the workforce development field, has led…

Purpose: The purpose of this paper is to measure the effectiveness and practical utility of an organizational learning intervention for an organization that was not progressive, was not specifically chartered as a learning organization, and was situated in an urban, culturally diverse, and under-privileged community. Design/methodology/approach:…

In 1988, Indiana University's separate academic and administrative computing units were not responding to changing user demands. In merging and reorganizing the systems, the university tackled problems shared by many institutions and gathered information that can encourage and forewarn others in similar efforts. The project's history, process, and…

Maryland's Perryville High School Positive Disciplinary Project involves both actively disruptive students referred by the administration and students who have demonstrated the potential to be disruptive who are referred by teachers, guidance counselors, or parents. In either instance, the student becomes a part of the program for the entire…

The practicum sought to identify areas of relative strength and weakness in support for the Saint Leo College (Florida) Library Acquisitions Project, a project to improve library support to the Military Education Program administered by Saint Leo College on military installations throughout the Southeast. Using the Interactive Forces Theory of…

The campus media center, the only campuswide service dedicated to support of the institution's instructional mission, plays an essential role in supporting college teaching but is often handicapped by lack of recognition, inappropriate administrative structure, and absence of strong leadership. (MSE)

Faced with high rates of student attrition, Santa Barbara Community College (SBCC) established a committee to assess the effectiveness of the college's support services; review research on student retention; and recommend ways of improving student success through academic skills assessment, student academic advisement, articulation and…

This paper analyzes an institutional change in a large, Turkish public university, the Middle East Technical University (METU), by using an anomaly-based organizational change model. The model explains change as an organizational response to anomalies caused by internal and external organizational conditions. The study used a qualitative case…

The self-imposed external evaluation of a university grants office is reported, including discussions of the office's and administrator's roles, comparison with similar-sized institutions and programs, the review process, and its results. (MSE)

This collection of readings in support of inclusive education for students with disabilities offers rationales for inclusion, personal accounts of individuals involved, and strategies for facilitating change. Stressed throughout is the idea that inclusion is an attitude or belief system, not an action or set of actions. The readings identify…

College public relations officers are urged to incorporate regular and systematic evaluation into program administration. The process of planning public relations activities would include qualitative research to identify issues; audience-specific surveys to gauge attitudes; action to accomplish objectives; and measurement of that action's…

Syracuse University (New York) has found that the focused, collaborative approach to institutional administration embodied in Total Quality Management is beneficial. It requires allocation of adequate time and resources, observation of others, communication, addressing high-need areas first, and willingness to adapt, but it may bring resistance…

This digest, based on a larger report of the same title, summarizes principles for improving quality in higher education institutions. Emphasis is on the effect of the principles when they are used holistically to create a culture of academic excellence. The quality principles are based on the conceptual framework of total quality management (TQM)…

The Renewed Primary School project in Belgium is analyzed in this paper in terms of organizational response to a large-scale innovation, which is characterized by its multidimensionality, by the large number of participating schools, and by a complex support structure. Section 2 of the report presents an elaborated description of these…

Given the centrality of the topic of transfer of learning to so many areas of workplace education, this discussion paper (in both English and French versions) draws together research results and practical techniques to help practitioners in the field. Part 1 defines transfer of learning. Part 2 describes factors that influence the transfer of…