Program providers who do not give refunds should reconsider their policies. Training providers should give all attendees the opportunity to express dissatisfaction, follow up on all complaints immediately and personally, and allow dissatisfied attendees to receive full or partial refunds or attend another session or program without additional…

This report describes a study designed to improve the interlibrary loan service offered by the I. D. Weeks Library at the University of South Dakota (USD); the study which examined both the actual time elapsed in filling interlibrary loan requests and the causes for delays. An introduction to the problem is provided; the library staffing and…

Evaluation of a faculty advising program at a large, public, urban commuter university had student pairs of entering first-year students and transfers matched, with one of each pair participating in the program. Results were compromised by low participation but suggest that students feeling comfortable and respected during advising sessions were…

This paper identifies a number of factors that staff developers should consider in planning an effective program. A staff development program is considered to be effective if teachers adapt the material or content learned into their classrooms and retain the implementation over time, if teachers and administrators express satisfaction with the…

Proposes five measurable indicators to assess effectiveness of young adult library services program: proportion of eligible young adults served; success rate in using library; appropriateness of collection; proportion of young adults participating in library programs; and proportion of cross-age programs held involving adolescents. Twenty-seven…

Discusses factors to be considered by community colleges in building continuing education programs that enhance the job satisfaction of workers. These factors include job satisfaction influences, effective education of adult learners, learner and teacher responsibility, alternative instruction format, recognizing job values, and obstacles to adult…

Opinions of contract grading were received from 51 undergraduate education majors and 28 graduate students majoring in education in Acadia University (Nova Scotia, Canada). Students at both educational levels reacted to contract grading in a clear and decisivly positive manner. They agreed that the grading system and assignments were made clear…

A group of 27 library administrators and library computer systems experts met to share their experiences and insights with regard to online catalogs, to review survey results from The Council on Library Resources (CLR) 1982 Online Catalog Study, to review draft documents on the costs and features of online catalogs, and to discuss and recommend…

Describes the successful aspects of a three-day workshop on teaching effectiveness for engineering professors. Discusses participants' comments and suggestions about administrative support, communication of fresh insights and perspectives, establishment of a participatory structure, and teaching/learning mismatches. (JJK)

The immediate and short-term effects of a preplanned, 10-day overnight respite on 14 mothers of school-age and adult children with multiple disabilities were evaluated. Results indicated that, during respite, mothers experienced increased well-being and less depression, and these changes continued after respite. Mothers also exhibited changes in…

Similar to other mental health agencies, university counseling centers are being asked to document the quantity and quality of their work. To evaluate the University Counseling Service (UCS) at Lehigh University a 6-year study was conducted to assess utilization patterns (using 2 years of intake information), student concerns (using the Counseling…

Over the past decade parent education programs, following either a democratic or behavior modification model, have gained in recognition and support. To investigate the effectiveness of Jean Illsley Clarke's parent education program, Self Esteem: A Family Affair, on self-esteem, conflict resolution, and family togetherness and flexibility, 27…

This paper reviews and describes the characteristics of successful vocational education programs at Virginia State University. (The paper is aimed at developing institutions and historically black colleges, as well as at vocational educators and administrators who are especially concerned with program improvement.) Virginia State University is a…

This report summarizes the experience of the university library of the Technische Universitat Wien (University of Technology, Vienna, Austria) in offering one-hour orientation lectures, including guided tours of the library, to groups (up to 15) of new library users at the beginning of each winter term for the past six years. The design of the…

In 1982-83, a study was conducted of Caldwell Community College and Technical Institute's Recreation Leadership program to determine if program objectives were being met, to measure program success, and to identify aspects needing improvement. Surveys were sent to 36 students who graduated before 1978, yielding a 44% response rate; to 31 students…