This paper presents and illustrates some principles for organizational development approaches to improving school climate. It discusses a specific structure for facilitating school improvement entitled Program Development Evaluation, and it illustrates the use of school climate assessments for school diagnosis and the evaluation of improvement…

Recent experiences of manufacturing and commercial service industries provide insights to college facilities managers for combining downsizing with quality improvement. The Service Excellence Model emphasizes creation of shared responsibility, focus on core service processes, empowerment of cross-functional process-improvement teams, performance…

The impact on an organization's capacity to respond inevitably to changing needs of the many variables affecting the organization is considered, along with a framework for developing innovations, especially in a time when colleges are facing a period of contraction. A contingency approach to the management of innovation focuses on the influence of…

Development and validation of the Ethical Climate Index, designed to measure perceived ethical climate of an institution's graduate and professional school programs, is described. The instrument was found to be valid and reliable, and variability was found in student perceptions of ethical climate across major academic areas. Research needs are…

Seven articles on library reference services highlight reference obsolescence in academic libraries, major studies of unobtrusive reference tests, methods for evaluating reference desk performance, reference interview evaluation, problems of reference desk control, online searching by end users, and reference collection development in…

Institutional change requires that "restraining" forces (those forces resisting change) be minimized and "driving" forces (those forces moving in the direction of change) be maximized. Lasting change involves broad-based staff participation in the change process; this requires the establishment of multiple feedback levels or…

This book discusses practical ways to improve a school's climate by increasing both productivity and satisfaction concurrently. Chapter 1, "Defining School Climate," identifies the overarching goals of school climate improvement, the basic human needs that school climate must address, the factors that make up a school's climate and…

An environment that values evaluation as a means of effectively using resources is a prerequisite for development of administrative computing systems. Collaborative development of student information systems by a variety of campus offices increases the likelihood that useful information will be available to administrators for evaluating…

A conceptual framework is offered for understanding the role of program review in college, particularly a community college. Such a framework should account for the following institutional factors: purpose of the review, stakeholder involvement, leadership support for review, organizational communication, degree of organizational centralization,…

Development of community outreach partnership centers (COPCs) requires adaptations in the university environment. Institutions must reexamine and reinterpret the roles and responsibilities of faculty, design of the undergraduate curriculum, structures of the university that create the capacity to support and sustain different working relationships…

To provide administrators and teachers with a set of essential elements and principles to consider in using inservice programs for school improvement, this document presents a model comprised of 27 dimensions identified as important elements of effective inservice programs. These dimensions were identified through a review of the research…

The reflective practice of principalship differs from other ways of practicing principalship by viewing the principal's problems as unique rather than as standard problems susceptible to standardized solutions. This book provides information, raises questions, and considers the complexities of school problems, all as raw material for the…

Presented is a comprehensive guide to college planning principles and strategies designed for administrators new to the instructional planning function. An introductory section encourages new planners to understand the characteristics of planning and successful planners, understand different types of planning, appreciate the importance of all of…

This paper analyzes a research project that maps implementation efforts of comprehensive and mandated change at the primary school level in The Netherlands. In examining this large-scale national reform program, the report deals with schools whose innovation efforts acquired funding from the central education department in return for their local…

A framework is offered for institutions to use in identifying and overcoming obstacles to graduate student progress and retention. Seven aspects of graduate education that would have to be altered to reduce student frustration are examined: admissions, graduate curriculum, advising/mentoring, monitoring progress, financial support, institutional…