This article on the University of Michigan Information Technology (IT) Division's implementation of Total Quality Management (TQM) principles describes TQM premises, the implementation process, and initial effects (e.g., increased use of concepts of customer needs and quality indicators). The particular relevance of the TQM approach for IT…

This learning module/handbook explains the rationale behind school-based budgeting (SBB)--the transfer of authority and responsibility for allocating a portion of school operating funds from the central school district to individual schools--and suggests practical implementation strategies. According to part I, SBB comes in many forms. Each school…

An overview is provided of the Quality First Process Model developed by Fox Valley Technical College (FVTC), Wisconsin, to provide guidelines for quality instruction and service consistent with the highest educational standards. The 16-step model involves activities that should be adaptable to any organization. The steps of the quality model are…

The Quality Circle Model of Planning is presented as a program evaluation approach for schools serving students with blindness. The model helps administrators solve problems using creative, innovative approaches; identifies human and monetary resources for successful implementation of the plan; and provides a framework for evaluating the plan's…

This report draws on the first two years' experience, findings, and research of the seven strands of the Raising Quality and Achievement (RQA) Program to draw general conclusions about issues being addressed, progress made, and challenges remaining for colleges in the United Kingdom. It defines quality and achievement, describes the national…

In order for schools and community agencies to develop the capacity to support persons with severe patterns of problem behaviors in typical community settings, they need to be knowledgeable about recent behavioral advances and have processes in place for implementation of these advances. This need creates a new challenge for inservice training of…

An analysis of increases in federal regulation of student financial aid since 1959 looks at changes in both volume and substance of the regulations, and the costs of implementing them. Federal initiatives to form partnerships with institutions in managing student aid are noted, including quality assurance efforts and innovative experiments in…

Syracuse University (New York) has found that the focused, collaborative approach to institutional administration embodied in Total Quality Management is beneficial. It requires allocation of adequate time and resources, observation of others, communication, addressing high-need areas first, and willingness to adapt, but it may bring resistance…

Activities at Delaware County Community College (Pennsylvania) in implementing Total Quality Management are examined and compared with criteria used by the United States Chamber of Commerce for making quality awards to businesses. Assessed areas include management leadership, strategic planning, customer focus, employee development, teamwork,…

This packet contains resources and guidelines for developing General National Vocational Qualifications (GNVQs) for further education programs in Britain. The materials are designed to be used flexibly to determine strategies or define priorities, aid problem solving in developing systems for GNVQs, audit and review existing systems, and provide…

Information services managers have a responsibility to provide the best information delivery possible. The basic principles of total quality management can be used by information professionals to help justify library funding through the creation of an environment where customer-patron satisfaction is paramount. This book reveals how to apply the…

A manual of quality control (QC) techniques is presented for financial aid and fiscal administrators. Steps for establishing, designing, implementing, and evaluating a QC program are outlined including the following: obtaining institutional commitments; developing the QC team; determining priorities for development; determining functions to be…

Schools are not what they used to be because our society is not what it used to be. The articles appearing here discuss ways that schools can supply future societal need. The articles include: (1) "The Educational Quality Improvement Process Model" (David G. Burgess); (2) "Total Quality Management: How It Works in Schools"…

This document explains the Youth Training Scheme (YTS) in Great Britain. It is intended for YTS managers, coordinators, and tutors but may also be useful to curriculum and staff developers at colleges and training organizations. The manual begins with an introduction that gives the background and rational for the YTS, and it ends with a 60-item…

This bulletin provides descriptions of two of the most widely used business and industry quality models--the British Standards Institution system (BS5750) and Total Quality Management (TQM). The focus is on applications of the models in further education colleges. The first section clarifies what the term "quality" means, in general and…