Explores use of uniquely developed microcomputer programs at Purdue University Undergraduate Library which provide reference service when reference personnel are unavailable. These programs, which allow patrons to query specific subjects of interest, also generate statistical summaries used for development of library instruction programs,…

In order to ascertain what data elements should commonly be considered in the development of a meaningful procedure for recording and analyzing library reference transaction data for planning purposes, a comparison was made between the development, use, and results of surveys designed and tested at the University of Nebraska at Omaha (UNO) and the…

Reports findings of a Statistics Task Force investigation at New York University's Bobst Library, which reviewed the collection and publication of statistics and data related to library reference and information services and use of resources, and developed a framework for inclusions, definitions, procedures, and policies for data collection and…