Discusses aspects of a good system for library employee performance appraisal, stressing the importance of treating workers as adults and making the appraisal process a two-way exchange. The role of the line supervisor and how to deal with poor performance are also addressed. (MES)

In this new, expanded edition step-by-step guidelines are provided for customizing a staff development program that is both proactive and goal-oriented. Drawing on the advice of 37 top experts with a variety of skill sets, this book presents information on how to assess a library's needs and set training goals, budget appropriately, develop a set…

This paper presents a description of the Old Dominion University's (Virginia) Reference Librarian Orientation Program designed to ease the transition of reference librarians new to the school and its reference department. The program introduces the reference librarian to the library, the reference department, and the university itself and consists…

This book provides a format for taking information traditionally collected by library media specialists and showing how it can be used to examine existing programs or to document the need for a program change. Field-tested in several school districts, this new tool includes all the necessary forms and worksheets school media specialists will need…

Based on the comprehensive library self-study method developed by the Association of Research Libraries' (ARL) Office of Management Studies (OMS) and first used as the Management Review and Analysis Project (MRAP), this resource notebook presents surveys and diagnostic aids, OMS self-study reports, and ARL member library documents related to…

There is mounting concern about the adequacy of both preparatory and continuing professional education of academic librarians. The staff development cost model presented identifies cost categories, provides a method to break down costs per participant, and outlines a technique to compare the cost-effectiveness of different training methods. (CLB)

Emphasizes the necessity for libraries to implement strategic planning for information technology. Topics discussed include assessing strengths and weaknesses; the allocation of resources; an OCLC report that surveyed member libraries to determine their planning activities; long-range planning; the need for flexibility; integrating planning with…

This document describes an investigation of the adequacy of the University of California, Santa Barbara (UCSB) Library's organizational structure, organizational climate, staffing patterns, training, career development, and communication to meet the needs of a postulated public services environment of 5 to 10 years in the future. Discussion of the…

Technological, social, legal, economic, educational and political advances have greatly affected the management of staff who have had to adapt to such developments as networking, the independence of educational institutions, income generation, compulsory competitive tendering, quality management and user consultation. This book is a guide to staff…

Seven papers making up Track III of the 1989 conference of the Professional Association for the Management of Information Technology in Higher Education (known as CAUSE, an acronym of the association's former name) are presented in this document. The focus of Track III is on organization and personnel issues, and the papers include: "How to…

This paper begins by discussing the need for strong leadership in libraries to create adaptable organizations and to involve employees in the management process. The attributes of the new library leaders who can reach these goals are then discussed. It is suggested that they must: (1) be excellent communicators of values, goals, and new…

Suggests ways of addressing challenges faced by district library media supervisors by focusing energies on those departmental outcomes likely to make greatest difference in lives of staff and students. Taking care of self, setting and honoring priorities, working from staff development perspective, and effective skill teaching are highlighted. (8…

This document provides an overview of the concepts and processes behind reference services and the most important sources consulted in answering common reference questions. The book is divided into two parts. Part 1 deals with concepts and theory. It covers ethical aspects of reference service, the reference interview, the principles and goals of…

This report describes 1983 Office of Management Studies (OMS) programs and services, including: (1) the Academic Library Program (ALP), which covered the Public Services Project, the Collection Analysis Project (CAP), the Small College Collection Assessment Project, the Preservation Planning Program, the Organizational Screening Program, the…

Because the types of support services provided by college and university learning resources programs change and evolve as the result of new and emerging technologies, so must the standards by which institutions measure the effectiveness of their support services. This edition builds upon standards described in the first edition and includes an…