The school psychologist can do much to help with conflict resolution and group processes. Examples are provided of a psychologist's skills applied to resolving a student-teacher conflict and a master scheduling crisis, and to improving relationships with a parent-teacher organization and teacher relations. (MLF)

A pilot survey of institutional research and planning (IR/P) functions at 78 U.S. colleges and universities yielded data on common and diverse tasks, products, and services; broad staffing and related operating expense requirements for these tasks, products, and services; and specific staff "person days" required to perform/achieve each…

The operation and maintenance (O&M) of public school buildings and equipment has become more complex over the years, requiring increased training of personnel, more responsible management, and greater expenditure of school resources. This monograph provides basic guidelines for establishing a program to respond to these administrative…

The article provides recommendations to personnel at residential schools for children who are blind and visually impaired, concerning (1) the impact of the difficult child (erosion of trust, increased demands on personnel); (2) the difficult child as policymaker; and (3) the role of consultants in helping the residential school and the difficult…

Public relations efforts require more than press releases and good publicity. All school staff members, not just the "professionals," play a critical role in disseminating accurate information about schools. This article provides a school PR quiz for administrators and suggestions for improving staff meetings, internal staff communication, and…

The University of Massachusetts/Boston's program of short- and long-term orientation, organizational communication, career development, and professional recognition for administrative support staff is described. (MSE)

This handbook is designed to provide introductory information for the paraprofessional, the general educator, and the special educator to enable a better understanding of roles and responsibilities in the inclusive classroom and to enable them to work as a team. Specific instructional strategies that are useful when considering how to provide…

This guide provides tools and strategies for recruiting, managing, and using paraeducators in schools. It offers guidelines for using paraeducators in ways that best contribute to student achievement as well as strategies for identifying best practices, time frames, and people best suited for training paraprofessionals. It includes specific…

This report describes the benefits to vocational educators of involving volunteers in vocational programs and presents a model for planning and implementing a volunteer program. Outlined first are programmatic and nonprogrammatic approaches to designing volunteer programs. Next, in a discussion of the benefits of vocational volunteer programs, the…

This handbook, written for volunteer coordinators working with programs in adult basic education (ABE) and English as a second language (ESL), consists of information dealing with the planning, day-to-day coordination, and followup efforts needed to utilize volunteers effectively. Addressed in the individual sections of the guide are the following…