Applying a consumer satisfaction model to higher education program administration provides the manager with a systemic view of satisfaction, related variables, and postpurchase (alumni) actions. By manipulating the variables leading to consumer satisfaction, the institution can satisfy its consumers and increase the likelihood the consumer will…

Online exchanges regarding campus-related recycling needs and efforts are excerpted here. Requests for information and responses, from both college students and administrators, concern ways to recycle when services are not available on campus, starting a recycling business, and program types in existence. (MSE)

A student member of the University of Nebraska-Lincoln's student alumni association discusses numerous advantages of student participation with alumni, including contacts with campus officials, friendships, valuable networking opportunities, job-hunting assistance, and a sense of loyalty; the characteristics of good student members; and factors in…

Common mistakes made in campus programing to meet the needs of a multicultural college community are reviewed, and strategies for more effective programing are presented. Suggestions include promoting diverse board membership, collaboration or cosponsoring, monitoring program inclusivity, discussing cultural sensitivity with performers, and…

The concept of student-institution fit includes much more than institutional searches for students with predetermined characteristics based on the characteristics of graduates. It requires a broad interactionist perspective, links with an institution-wide student retention plan, realistic information dissemination, and response to existing…

A discussion of comprehensive advance planning for college performing arts programs outlines specific planning needs and looks at six myths about the audience for arts programs, particularly among the college student population but also including the surrounding community and other age groups. (MSE)

This white paper describes the extent of drinking on college campuses; the health, social, academic, and economic costs thereof; means of education and intervention available to schools; and the relationship of many university policies and practices to this problem. The paper is organized into two major sections. The first describes the nature of…

A marketing model of enrollment management focusing on relationships between changes in the macroenvironment, target market student preferences, college marketing mix, and enrollment is presented. Application of the model illustrates how institutions can offset, enhance, or neutralize potential enrollment effects of job market changes through…

Describes the key quality indicators system (KQIs) used in the department of educational leadership at Northwest Missouri State University, and presents results of a survey of 36 graduate students concerning outcome statements, based on the KQIs, that were incorporated into course syllabi. Overall, students were satisfied with department…

The 31 papers in this book ar grouped into 5 sections, of which the first consists of an introductory essay by A. Ciofalo, "What Every Professor and Worksite Supervisor Should Know about Internships." Section 2, on learning from experience, contains "Perspectives on Learning in Internships" (D. T. Moore); "Integrating the Traditions of…

A New York University study compared effects of the Direct Student Loan and Federal Family Education Loan programs on students, families, and campus administrators and of the programs' best practices. Some administrative challenges with dual program participation were found. Reactions to the programs were largely similar and positive, but…

A study investigated beliefs about language learning held by American adult students of Arabic studying in two programs, one in Morocco and one in Yemen, and compared them with beliefs held by the teachers. Subjects were 44 students and 10 teachers from the Morocco program and 27 students and 7 teachers from the Yemen program. Subjects were…

Intended to help those interested in preparing a plan for integration of students with moderate and severe handicaps, the manual presents a compilation of journal articles, book excerpts, and other materials on practical integration approaches. The initial section addresses philosophical issues in integration of severely handicapped students.…

This article proposes that college students will contribute most effectively to institutional assessment efforts if they understand how meaningful their input is. This can be accomplished if the assessment system is compassionate, considerate, convenient, communicated clearly, cohesive, understandable, concise, committed, attributes improvements…

This handbook is for administrators of programs in higher education settings which deal with alcohol and other drug (AOD) related problems. Chapter 1, "Defining the Problem, Issues, and Trends" examines the problem from various perspectives and presents the latest statistics on the extent of AOD use on campuses, specific problems…