There is plentiful discussion about the importance of accountability, but much needs to be done to translate it into a manageable and credible system of ongoing feedback. In this book, evaluative inquiry is used in a way that balances attention between the investigation process and its purpose. The book is divided into three parts. Following an…

Beginning in fall 1991, Napa Valley College (NVC), in California, switched from essentially mandatory placement of incoming students to an advisory, self-selection system, where students receive course recommendations based on assessment test results. In order to evaluate the validity of NVC's assessment procedures, a study was conducted of…