Discusses first three steps of a general model for use in planning and implementing innovative programs in organizations: identifying problem, forming task force, finding out more about problems. Application and evaluation of model at large academic library to investigate receptivity of faculty to increased teaching activities by librarians is…

This study investigated four general areas of concern at the University of California, Santa Barbara (UCSB) Library: (1) the characteristics of the library's present and future user population and the identification of its needs; (2) the role and program configuration of user education in the future; (3) methods for increasing user awareness of…

In the fall of 1990, the Computer Services Section of the Department of Public Instruction in North Carolina began a project to study how the use of an online catalog in the media center would influence student academic achievement and provide a vehicle for students to gain the skills needed to access information. For a year, the media…