Key themes in the Continuous Quality Improvement (CQI) approach to management are noted, and CQI principles are applied to academic advising in higher education, focusing on measurement, empowerment, teamwork, and advisee focus (META). For each principle, brief scenarios are presented along with suggested courses of action and possible outcomes.…

This handbook combines the outcomes of the "Symposium on Quality Schools" (April 14, 15 and June 2, 3, 1994, Toronto, Canada) with a continuing presentation of the quality philosophy. It is designed to guide the development and implementation of quality-driven educational programs. Quality schools are committed to creating enhanced…

The author argues that, in a team-based business culture where good service is a minimum and professionalism is a given, information experts need to move beyond the service era and distinguish themselves by creating an "information experience." Describes how corporate information experts can adapt to what John Naisbitt has called the…

Adaptation of the Total Quality Management approach to organizational improvement at Oregon State University involved creation of 10 pilot finance and administration teams and implementation of a 10-step problem-solving process. The approach has improved staff morale as well as client services. (MSE)

Responding to a budget deficit, St. John Fisher College (New York) used quality-management tools to address critical budget issues and initiate a strategic program. Because the process used consensus-building tools, committee members felt they had been given equal input into resource allocation decisions and the process provided a sense of shared…

This book is a guide to the implementation of Continuous Quality Improvement (CQI) in institutions of higher education. After an introductory chapter, each chapter focuses on one of six steps. The first step to implementing CQI in an institution of higher education is to educate the administration. The second step is for the administration to take…

The need to approach library management from an entrepreneurial business perspective is vital, whether the information facility is in a corporate, academic, public or school setting. Although librarianship is not a business, library management must be driven by the same characteristics-- responsibility, performance, and control--as any other…

Syracuse University (New York) has found that the focused, collaborative approach to institutional administration embodied in Total Quality Management is beneficial. It requires allocation of adequate time and resources, observation of others, communication, addressing high-need areas first, and willingness to adapt, but it may bring resistance…

Information services managers have a responsibility to provide the best information delivery possible. The basic principles of total quality management can be used by information professionals to help justify library funding through the creation of an environment where customer-patron satisfaction is paramount. This book reveals how to apply the…

This document has two parts: (1) course outlines and unit lesson plans for 10 vocational courses; and (2) course descriptions. competencies, and topical outlines for 7 courses in a quality assurance curriculum. In the first part, outlines and unit lesson plans are provided for the following courses: standards and specifications, materials, basic…

This digest, based on a larger report of the same title, summarizes principles for improving quality in higher education institutions. Emphasis is on the effect of the principles when they are used holistically to create a culture of academic excellence. The quality principles are based on the conceptual framework of total quality management (TQM)…

This guide is intended to help parents and practitioners utilize natural settings to meet the developmental and health-related needs of infants and toddlers with developmental delays or disabilities. The mission statement of the Connecticut Birth to Three System is summarized and the term "natural settings" is elaborated on. Federal…

Intended for use in conjunction with guidance and instruction from a teacher or tutor, this guide provides an overview of the philosophy of quality as well as some tools used in business and industry today. Each of four sections consists of a teacher explanation of the topics followed by student worksheets with annotated teacher keys. The first…

This report briefly introduces the ideas of six influential individuals in the field of quality control, and relates these concepts to current educational innovations. Quality is defined by Philip B. Crosby as the result of a culture of relationships within an organization. W. Edwards Deming espouses intrinsic motivation for all employees,…

The mission of this book is to facilitate effective instructor-student partnerships through the study of total quality management (TQM) principles and to demonstrate to instructors how they can make a difference in their classrooms, institutions, and communities. It uses an educational approach that actively involves students in the learning…