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Designing Cross-Functional Business Processes. The Jossey-Bass Management Series. From Training to Performance in the Twenty-First Century. Set 2, Redesigning Work Processes.

Johann, Bernard – 1995

This guide offers a comprehensive set of practical tools to lead novice and veteran practitioners through the complexities of business process redesign. This hands-on kit integrates systems theory, economics, and psychology to provide the detailed procedures, checklists, data analysis worksheets, and other resources essential to identify, analyze,…

Descriptors: Adult Education, Business, Design, Improvement Programs

Business Process Redesign for Higher Education.

PDF pending restoration

Dougherty, Jennifer Dowling; And Others – 1994

Business process redesign (BPR) is a multifunctional, interdisciplinary, and strategic business improvement methodology designed to improve service, costs, and quality. This book provides a conceptual framework for institutions of higher education to shape such an improvement effort including examples of BPR activities and tools. Chapter 1…

Descriptors: Business Administration, Change Strategies, College Administration, Costs

ISO 9000 and Malcolm Baldrige: In Training and Education. A Practical Application Guide.

Russo, C. W. Russ – 1995

This book is addressed to educators and work-place trainers interested in applying the Malcolm Baldrige award criteria and/or the International Organization for Standardization (ISO) 9000 training guidelines for program improvement. An initial section compares and contrasts the ISO standards and the Malcolm Baldrige National Quality Award…

Descriptors: Audits (Verification), Higher Education, Institutes (Training Programs), Management Teams