This chapter offers techniques that can help institutional researchers play a more active role in the process of creating and modifying instructional programs to meet workforce needs. (Contains 1 table.)

A discussion of new technologies and strategies for monitoring college student progress identifies four stages of developing information systems: (1) problem definition and systems specification; (2) data extraction and synthesis; (3) data analysis; and (4) dissemination. Some trends in use of data sources, analysis types, tracking capabilities,…

Five criteria for judging college or university performance indicators (PIs) used to guide strategic decision making are outlined. The criteria address: purpose; alignment of PIs throughout the organization or system; alignment of PIs across inputs, processes, and outcomes; capacity to accommodate a variety of evaluation methods; and utility in…

Twenty-seven key resources for understanding, researching, and managing organizational climates and cultures are cited and described. The articles, books, and monographs reflect a relatively recent wave of interest in culture as a tool for understanding organizational settings. (Author/MSE)

The college or university fact book may be the single most important document it publishes, indicating that the institution is open to scrutiny by its many constituents, providing data concerning institutional mission and effectiveness, providing a basis for internal and external evaluation, and reflecting the institution's success or failure in…

Evaluation of the impact of prospective students' contacts with the institution is an objective of the admissions research agenda at Tufts University (Massachusetts). An annual survey gathers information on individuals who make inquiries but do not submit an application and on the parents of matriculating students. (MSE)

Analysis of the first cycle of academic program review at the College of St. Catherine (Minnesota) discusses recommendations resulting from reviews, insights about faculty and committee perceptions, and new directions for the second cycle. It is noted that the second cycle will focus more on program activities and output than on traditional input…

Review of literature concerning the use of program review in higher education lists sources discussing the review process, focusing on the links between program review and other institutional processes, and addressing application of program review principles and practices to different higher education settings. Critical factors for successful use…

Successful outcomes assessment programs have many common characteristics. Institutional researchers should examine these signs of success and use them as guides for developing their own campus programs. (Author/MSE)

An economic model for evaluating the cost performance of academic and administrative programs in higher education is described. Examples from its application at Indiana University-Purdue University Indianapolis are used to illustrate how the model has been used to control costs and reengineer processes. (Author/MSE)

This article proposes that the task of providing useful information for deans and department heads has major implications for the role and preparation of college and university institutional researchers. Six areas for consideration are examined: local needs assessment, data integrity and interpretation, collaboration, skills and knowledge bases,…

Franklin and Marshall College (Pennsylvania) has used institutional mission, strategic planning, lessons learned from previous experience, and sound general management principles to guide reallocation of resources during a period of financial constraint. The objective was repositioning, not retrenchment, and the resulting academic program is…

The article proposes that the key to tracking and evaluating the academic progress of college students, particularly at complex institutions, is development of a longitudinal tracking system with flexibility to support a diverse community of users and applications. Considerations for efficient maintenance and effective use of such a system are…

The current practice of assigning and assessing college faculty workloads is analyzed briefly, and issues involved in developing a new process consistent with a broadened definition of faculty work are discussed. The professional portfolio is suggested as a structure for assigning and assessing faculty responsibilities in a collaborative and…

Provides an annotated list of articles on use of teams in higher education, including organizing concepts for effective team-building, administrative strategies and effectiveness, case studies of teams at work, and lessons learned from the business context. (MSE)