Presents a conceptual framework for design of business games in which output is in the form of service. The framework is presented as three separate systems--the physical, the financial, and the external environment. A hotel management game is used to illustrate the discussion. (Author/MBR)

This case study describes the development of a game in Nigeria used to support the government's social reform campaign called War Against Indiscipline (WAI). The importance of designing low cost instructional materials for use in developing countries is emphasized. (LRW)