What began with a few libraries' early application of ethnographic methods to learn more about user behaviors and needs has grown to become a significant body of work done across many institutions using a broad range of methods. User-centered investigations are increasingly influential in discussions about the shape and future of the research…

Although many recent studies have been conducted on the implementation and results of patron-driven acquisition (PDA) initiatives at academic libraries, very few have focused on whether, or how, patrons' selections vary from selection choices librarians would have made. This study compares titles selected by patrons during a PDA pilot program…

This report marks the first release of library statistics data from the Institute of Museum and Library Services. It contains data on state library agencies in the 50 states and the District of Columbia for state fiscal year (FY) 2006. The data were collected through the State Library Agencies (StLA) Survey, the product of a cooperative effort…

Designed to help business firms, corporations, researchers, and others identify libraries with major collections in the fields related to business that are accessible to the public, this brochure may also inform library staff of sources of information in the field for their own networking and for referrals of library users. An expanded and updated…

This survey of academic public service librarians shows a decline in negative stereotypical perceptions of older adults from earlier studies. However, this may not necessarily indicate a desire to offer services to the elderly, and the factor of self-selection may be present with regard to librarians' involvement with such services. (Author/EM)

A survey of 133 academic libraries reveals that most make online bibliographic retrieval services available to off-campus clients at prices higher than those charged to primary patrons. Extra charges are not inconsequential, being approximately $15/search or 38 percent of search costs. Eight references, questionnaire, and list of online vendors…

A random-sample survey of 100 faculty members at Slippery Rock University of Pennsylvania was made to determine how online reference services and library automation affect the attitude of faculty toward several variables: (1) centralization or decentralization of online reference services; (2) willingness to learn to use and to pay for the…

Tested the hypothesis that increasing library services would increase returns of a questionnaire generated by that library. Students and faculty were surveyed before and after new services were offered at Wharton School. Results suggest source of sponsorship should be related to user group to be surveyed to maximize return rate. (CDD)

Describes responses of 19 Louisiana academic libraries to questionnaire designed to determine scope and conduct of academic online searching search services. Telecommunications networks, terminals, patrons, library search procedures, methods of charging fees, special features, selective dissemination of information, computer searching by…

Intended to provide a guide to the most useful, practical, and relevant methodologies developed and implemented over the past 20 years for assessing a library's effectiveness, this bibliography provides citations to 72 selected studies evaluating the use, collections, and services of academic libraries. The citations are organized into three major…

This paper defines performance measurement as the clarification of objectives and standards, identification of key activities, data collection and analysis, and formative evaluation of services. It then examines some of the factors involved in using performance measurement to evaluate public services activities, and analyzes performance…

Academic librarians in Illinois were surveyed to determine their attitudes toward and recordkeeping practices for online searches. Findings indicate that confidentiality is considered to be as important for online searches as for circulation records, but that recordkeeping practices and attitudes toward subject and client disclosure do not assume…

This kit on the integration of nonprint media into Association of Research Libraries (ARL) institutions contains a concise summary of a 1977 phone survey with ARL members, eight descriptions of programs and services, and five acquisition and processing policies. To collect data on practices regarding the acquisition, processing, and use of…

Fifty-five Association of Research Libraries member academic libraries were surveyed to determine trends in use of commercially available online numeric databases. Databases searched, searchers, users, publicity, library role in relation to numeric databases, and librarians' attitudes toward and knowledge of databases are examined. The…

Focuses on effects of organizational structure upon innovations in both technical operations and administrative areas of organizations. Theories of innovation, major studies of innovation and organizational structure, organizational structure and innovation in libraries and library literature, and current and future research in libraries are…