Purpose: The purpose of this paper is to question the appropriateness of a proposal for a new European Qualifications Framework. The framework has three perspectives: historical; analytical; and national. Design/methodology/approach: The approaches are diverse since the first insists on the institutional and decision-making processes at European…

The article suggests that computer expert systems that do not require exotic languages and machines will soon be applied in human services to help decision making in the areas of eligibility determination, casework quality control, written service plans for clients or students, job placement, service acquisition, and policy interpretation.…

Economic issues are an important part of the debate over child care policy. This volume presents findings from economic analyses of research on child care issues surrounding recent policy decisions and scholarly debates. The book's introduction discusses four main issues; government involvement in child care policies, its effect on quality of…

Total Quality Management methods can build on conventional performance indicators to enhance their usefulness in monitoring and improving quality and effectiveness in higher education institutions. Experience with these methods at colleges and universities, particularly in several academic and administrative areas at Pennsylvania State University,…

Examination of the history of use of performance indicators in three European national higher education systems (Germany, the Netherlands, and the United Kingdom) suggests that their role at the national level is declining at the same time that institutions are moving toward more broad-based quality assessment strategies. (Author/MSE)

In college administration, a climate for adaptive change should be created using the philosophy, processes, and tools of Total Quality Management in combination with other management innovations. An enterprise-wide infrastructure for distributing information on demand for decision makers to monitor institutional performance should be built.…

Colleges and universities have begun to benefit from advancing technology. Considering the problems higher education faces and the potential that enterprise-wide information access offers, institutional leaders must look ahead and decide where to invest in information technology support to achieve maximum benefits in quality improvement and cost…

Efforts focused on improving quality processes based upon the Malcolm Baldrige Education Criteria for Performance Excellence may hold promise for fundamentally improving K-12 education. This policy report examines the information available on improving school quality through implementation of the Baldrige criteria. It provides a snapshot of what…