Intended to provide a guide to the most useful, practical, and relevant methodologies developed and implemented over the past 20 years for assessing a library's effectiveness, this bibliography provides citations to 72 selected studies evaluating the use, collections, and services of academic libraries. The citations are organized into three major…

A model for the organization of multitype library networks was tested on the l43 networks in the United States with public, academic, school, and special library members. Eight indicators of organization and their interdependence were measured: planning, governance, funding, communication and delivery, configuration, administration, evaluation,…

Developed as part of a three-year project funded by the Library Services and Construction Act (LSCA), this manual is designed to present librarians in the State of California with an alternative, "sense-making" approach to assessing the information needs of patrons and potential patrons and to assessing accountability, i.e., whether…

This document outlines the methodology to be used for analyzing and reporting data collected through questionnaires at the various libraries of the University of California in April and May of 1982, as the second phase of an online public access catalog (OPAC) evaluation project. It is noted that the project was designed to enable systems…

This discussion of the measurement of performance criteria and desired or acceptable level of achievement focuses on the performance criteria used for the evaluation of interlibrary services (success rate, turnaround time, cost, and impact of service). Document delivery, communication, and interlibrary loan research are covered. Fifty references…

This collection of primary source documents on support staff and student assistants in Association of Research Libraries (ARL) member institutions contains: (1) "Personnel Guides for Supervisors" (National Library of Medicine); (2) "A Personnel Development System" (Rutgers University Libraries); (3) "Training…

This paper defines performance measurement as the clarification of objectives and standards, identification of key activities, data collection and analysis, and formative evaluation of services. It then examines some of the factors involved in using performance measurement to evaluate public services activities, and analyzes performance…

Application of a multidimensional measure of university research activity, the Research Activity Index (RAI), is described and compared to the more common use of research and development expenditures as a criterion of activity. The RAI incorporates seven expenditure variables, three graduate-student-related variables, and a research library…