Arguing that user studies and performance measures provide two major approaches to evaluating the effectiveness of library services, this occasional paper presents an overview of the literature, examines the goals and approaches in user studies and performance measures, and provides suggestions for increasing the potential benefits of both by…

The Research on Evaluation Program's National Advisory Panel recommended that a means of matching evaluation methods with evaluation purposes be developed and that it include a guide to major Program publications. Practitioners in the field have also requested support on how to approach the evaluation design process to permit the incorporation of…

Intended to provide a guide to the most useful, practical, and relevant methodologies developed and implemented over the past 20 years for assessing a library's effectiveness, this bibliography provides citations to 72 selected studies evaluating the use, collections, and services of academic libraries. The citations are organized into three major…

This packet of materials is for use by school librarians participating in a study of eighth-grade students' attitudes and the relationship of these attitudes to use of the school library. Included is a schedule of activities and an outline of procedures to be followed in the following activities: selection of students to attend six consecutive…

This annotated bibliography of materials dealing with the evaluation of library reference services is arranged by category including literature success, quality, and accuracy of answers; cost and task analysis; interviews and communication; classification of reference questions; reference collections; staff availability; use and nonuse of…

In response to 1986 state legislation calling for improvements in college effectiveness and accountability, the California Community Colleges began various efforts to promote the evaluation of matriculation. One effort, the Matriculation Local Research Options Project, was formed in 1989 to develop models for local evaluation of matriculation and…

Four papers from the University of California at San Diego (UCSD) Project on Human-Computer Interfaces are presented in this report. "Evaluation and Analysis of User's Activity Organization," by Liam Bannon, Allen Cypher, Steven Greenspan, and Melissa Monty, analyzes the activities performed by users of computer systems, develops a…

This collection includes 16 conference papers and presentations and brief descriptions of 35 workshops and demonstrations. The document contains the following papers: (1) "Visual Literacy in the Elementary Grades" (David J. Bieman); (2) "Inservice Training for Sheridan's Audio Visual Staff" (Dave MacDougall); (3)…

Describes the research objectives, rationale, methodology, and findings of a model program developed at the Northwestern University Library, which examined whether online catalogs require instruction and, if so, how that instruction would be best delivered. (CLB)

This report outlines specifications for the online transaction monitoring and questionnaire administration features of the University of California's (UC) Prototype On-Line Catalog, known as MELVYL. The development and testing of these features by the UC Division of Library Automation (DLA) is also described. This document is the final report…

The way that a college can transform its periodic self-study process into an ongoing program is addressed, with a focus on the contribution of the institutional research office. Also considered are data elements that self-studies most often require and the way that data elements relate to judgments and interpretations made through the self-study.…

Presents a methodology for describing, analyzing, and evaluating the public service functions of serial file systems, and describes a user study conducted in a university departmental library to determine the efficiency and effectiveness of its system in enabling students new to the library to locate known-items in the serials collection. (CDD)

This review of the overall findings of the "Educating the Online Catalog User" project at Northwestern University Library focuses on methods of data collection used in evaluating online catalog performance and user performance. The rationale and methodology of transaction log monitoring and new directions for technical development are…

Describes the development and preliminary validation of the Computer Attitudes Scale (CAS), which is designed to provide researchers and educators with a way of assessing some basic student attitudes about computer usage. (MBR)

Describes the collection and analysis of summative data for a slide/tape self-instruction program on an introductory zoology course. Points of concern regarding curricular changes, teaching assistant training, student use, student performance evaluation, development, and revision are discussed from their unique perspectives within the summative…