The mere fact that a library service is being used does not mean that the service makes a difference or has a positive impact on the user. This has significant implications for Special Library and Information Services (SL&IS) that have to constantly prove that they add value. Because of the difficulty of measuring impact effectively, the…

Using two sets of verbal protocols, three kinds of memory used by librarians for organizing facts are described and identified as they relate to the reference process--semantic (organizes things into categories), episodic (experiences), schematic (expectations). Implications for practice, education, and further research are suggested. Twenty-four…

A random-sample survey of 100 faculty members at Slippery Rock University of Pennsylvania was made to determine how online reference services and library automation affect the attitude of faculty toward several variables: (1) centralization or decentralization of online reference services; (2) willingness to learn to use and to pay for the…

This review of the literature discusses theories of information with emphasis on the views of Dervin and Popper on subjectivity and objectivity as they relate to information use. Classification and indexing as applied in information retrieval systems and libraries are also discussed, and 78 references are provided. (LRW)

Use of online bibliographic databases as ready-reference sources was evaluated in five-month study at three reference areas in University of Arizona Library. Equipment and training requirements were analyzed, and statistics were collected on databases searched, costs per search, question type, and patron and staff reactions. Ready-reference…

This guide offers suggestions on conducting literature reviews on topics relating to children and youth with disabilities. The guide recommends that the researcher begin by accessing a computerized database at a university, public, or private library. It specifically describes the ERIC (Educational Resources Information Center) database and the…

Presents results of study evaluating reactions of 20 university students and faculty to first-time online database searching on the Bibliographic Retrieval Service's menu-driven BRS/After Dark. Background information on participants, search analysis and problems, end user education needs, and the role of the intermediary are discussed. Four…

This paper describes how four classes of high school students were introduced over a 2-year period to the concepts and terminology of online bibliographic searching, instructed to formulate their own search strategies, and received the opportunity to observe their strategies executed by a skilled searcher on various selected databases. It also…

Describes the components and capabilities of expert systems, discusses the use of such systems in library information applications, and outlines research being done in this area. A project aimed at the development of an expert system for referral services is described in detail, and implications for future research are discussed. (CLB)

Describes how a librarian, assisted by a knowledge engineer, developed a computerized reference assistance system for a separate government documents department. Rationale for the expert system, problems in selecting reference materials and user questions to computerize, and the formulation of a workable human/computer interface are covered. A…

Reviews the research and commentary on individuals' questions and specific reference queries that characterize two general approaches in librarianship and other disciplines: question itself as phenomenon of questioner's behavior, linguistic performance, or cognitive state; interaction between question and answer focusing on appropriateness of…

Recognizing that the proliferation of personal computers and microcomputers has made it possible for individuals to access information and library resources electronically, a user study was undertaken by an academic library to determine if these "invisible" individuals accessed information differently than more traditional library users.…

Preliminary reports from seven Association of Research Library (ARL) members conducting research on current public services concerns describe progress to date and initial findings. Research grants of up to $4,000 were provided for the projects, which were selected in part because of their potential usefulness to academic and research libraries.…

This book showcases some of the best digital library practices from organizations in the Asia Pacific. Particular emphasis has been placed on the design, use and usability of digital libraries. Not only are digital libraries examined, but related technologies, the management of knowledge in digital libraries, and the associated usability and…

This report discusses the characteristics, operations, and automation requirements of technical libraries providing services to organizations involved in aerospace and defense scientific and technical work, and describes the Local Automation Model project. This on-going project is designed to demonstrate the concept of a fully integrated library…