Increasingly, higher education institutions are using Total Quality Management (TQM) as a vehicle for delivering cost-effective programs and services. The TQM philosophy is that quality can be improved by ceaselessly improving the processes that support the institution's mission. TQM is applicable to institutional research and planning as well as…

A college's administrative services and support units must give attention to improving quality and service just as instructional units do. Greater efficiency and productivity among noninstructional units can have a significant impact on institutional feasibility. Cost reduction is most effective when there is a common understanding of core…

A theory of program quality based on a new definition of quality is offered. Constructed on the basis of interviews with nearly 800 stakeholders in master's-level education, the engagement theory" advances a conceptual framework and a set of criteria, with indicators, for assessing graduate and professional program quality. (Author/MSE)

Discusses the complexity facing South African researchers in higher education as they try to overcome the heritage of the old, fragmented higher education system. Necessary paradigm shifts are identified, as are focus areas for improving the quality of South African higher education research at both national and institutional levels. (DB)

This paper reports on applications of quality tools, developed for industrial settings, to educational management and instruction at three technical education centers. The necessary data were collected by the centers as they prepared for registration to the International Standards Organization Quality Assurance Standards. Application was made of…

Total Quality Management methods can build on conventional performance indicators to enhance their usefulness in monitoring and improving quality and effectiveness in higher education institutions. Experience with these methods at colleges and universities, particularly in several academic and administrative areas at Pennsylvania State University,…

In the context of the discipline of quality control, this paper identifies many of the tools which may reinvigorate the statistical and graphical toolkits in higher education. Certain statistical and graphical issues are discussed by means of examples and hypothetical situations, and techniques are introduced that have application for the pursuit…

Examination of the history of use of performance indicators in three European national higher education systems (Germany, the Netherlands, and the United Kingdom) suggests that their role at the national level is declining at the same time that institutions are moving toward more broad-based quality assessment strategies. (Author/MSE)

Responding to the call for higher education to adopt a new paradigm in managing its administrative processes, an Institutional Research Office at Delaware County Community College (DCCC) in Pennsylvania made a two-year effort to use a Total Quality approach in its management. Total Quality Management is a Japanese movement based on the teachings…

Total Quality Management (TQM), a technique traditionally reserved for the manufacturing sector, has recently spread to service companies, government agencies, and educational institutions. TQM places responsibility for quality problems with management rather than on the workers. A principal concept of TQM is the management of Process Variation,…

During the 1980s, a difficult period for many colleges and universities, the University of Michigan was able to respond successfully to changing circumstances. The university has conducted three analyses (costs, staffing, revenue) that have led to recommendations in the areas of organizational cultural change, a quality approach to strategic…

In college administration, a climate for adaptive change should be created using the philosophy, processes, and tools of Total Quality Management in combination with other management innovations. An enterprise-wide infrastructure for distributing information on demand for decision makers to monitor institutional performance should be built.…

Colleges and universities have begun to benefit from advancing technology. Considering the problems higher education faces and the potential that enterprise-wide information access offers, institutional leaders must look ahead and decide where to invest in information technology support to achieve maximum benefits in quality improvement and cost…