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Peer reviewedDurrance, Joan C. – College and Research Libraries, 1986
Raises questions about influence of present reference practice on library user perceptions of the librarian as information intermediary and on user ability to distinguish between librarians and other staff. Questions are discussed within context of client-professional relationship, using data from study of users of three midwestern university…
Descriptors: College Libraries, Higher Education, Interpersonal Relationship, Interviews
Peer reviewedDervin, Brenda; Dewdney, Patricia – RQ, 1986
Describes a strategy for query negotiation, based on a sense-making approach, which enables librarians to understand queries from users' viewpoint. The results of tests of the neutral questioning approach in workshops for librarians are discussed along with participating librarians' responses to this technique. (MBR)
Descriptors: Communication (Thought Transfer), Communication Skills, Evaluation, Information Seeking
Peer reviewedArmstrong, C. J.; Large, J. A. – Education for Information, 1986
Presents findings of a survey which gathered information on criteria applied by British employers in the library and information science sector when appointing staff and seeks to establish the relative importance of various educational qualifications and other characteristics such as personality, age, and work experience. The survey questionnaire…
Descriptors: Age Differences, Educational Background, Employment Qualifications, Evaluation Criteria
