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Peer reviewedWaldhart, Thomas J. – Library and Information Science Research, 1985
This discussion of the measurement of performance criteria and desired or acceptable level of achievement focuses on the performance criteria used for the evaluation of interlibrary services (success rate, turnaround time, cost, and impact of service). Document delivery, communication, and interlibrary loan research are covered. Fifty references…
Descriptors: Costs, Evaluation Criteria, Evaluation Methods, Interlibrary Loans
