What began with a few libraries' early application of ethnographic methods to learn more about user behaviors and needs has grown to become a significant body of work done across many institutions using a broad range of methods. User-centered investigations are increasingly influential in discussions about the shape and future of the research…

Analyzes and applies Bettman's information processing theory of consumer choice to information processing, evaluation, and utilization by academic libraries in Zambia to support research and development activities. Certain Zambian cultural and sociopsychological aspects and attitudes that could affect the evaluation and utilization of information…

This study was conducted to determine how library users in California say library use helps them. While most library effectiveness studies infer effectiveness by looking at the movement of materials or reports of user satisfaction, this study proceeds from the assumption that libraries need to know how library use helps in user terms. The study…

The Fourth International Research Forum in Information Science (IRFIS 4) focused on two themes: user-oriented research in information science and experimental and practical investigations of the mediation and use of information. An opening speech by Bjorn Tell reviewed information research policy in the United States, France, England, Japan, the…