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Goldhor, Herbert – RQ, 1987
Discusses sources of available data on reference questions asked and answered in public libraries, and analyzes data collected between 1970 and 1985 in nine states. National data from libraries in the United States, Canada, and Great Britain are also presented. (Author/MES)
Descriptors: Data Analysis, Library Services, Library Statistics, Public Libraries
Peer reviewed Peer reviewed
Bunge, Charles A. – RQ, 1986
A survey of public and academic libraries conducted to obtain information on length of reference desk shifts and proportion of the reference librarian's time spent at the desk found the two-hour weekday shift to be the most common, and that librarians typically work 7 to 21 hours per week at the desk. (EM)
Descriptors: Academic Libraries, Guidelines, Higher Education, Library Statistics
Peer reviewed Peer reviewed
Smith, Dana E. – Library Software Review, 1986
Discusses the application and use of a microcomputer-assisted reference statistics procedure which allows for customized programs to be designed and determined by local, unique research objectives, service demands, and the ultimate use of the recorded data. A literature review of the development and use of reference statistics is included. (EM)
Descriptors: Academic Libraries, Authoring Aids (Programing), Computer Oriented Programs, Computer Software