A survey of reference librarians working in 114 public libraries in metropolitan Chicago was conducted in 1983 to determine their acceptance of specific community information and referral (I&R) services, as defined by Thomas Childers in his nationwide survey of public libraries in 1978. A total of 106 responses to the 1983 survey were…

A nationwide survey of online searchers at 150 college and university libraries was conducted to explore various characteristics of this group. From a sample of 380 searchers representing 85 libraries, 201 surveys (52.9%) were returned, and 198 responses were usable. Variables examined include online training, searcher experience, professional…

A survey of 200 Iowa rural public libraries serving a population of less than 2,500 was conducted in 1984 to determine reference service characteristics. A total of 137 libraries responded to a survey modeled after a questionnaire developed by Bernard Vavrek for a 1981 nationwide survey. It was found that the number of full-time staff members was…

This research report presents the results of a survey of public libraries that serve areas where populations are 25,000 or fewer individuals. The long range goal of the study was to gather data that would help to initially describe some of the circumstances in which and because of which rural information services exist and endure. Questionnaires…

This study, which focused on the extent to which Lake Forest College (Illinois) students were aware of library reference services, used interviews and a revised version of a survey used elsewhere. Findings showed student awareness to be relatively high, and that the methodology would work well in other undergraduate settings. (Author/EM)

A survey of 133 academic libraries reveals that most make online bibliographic retrieval services available to off-campus clients at prices higher than those charged to primary patrons. Extra charges are not inconsequential, being approximately $15/search or 38 percent of search costs. Eight references, questionnaire, and list of online vendors…

A survey of public and academic libraries conducted to obtain information on length of reference desk shifts and proportion of the reference librarian's time spent at the desk found the two-hour weekday shift to be the most common, and that librarians typically work 7 to 21 hours per week at the desk. (EM)

Describes responses of 19 Louisiana academic libraries to questionnaire designed to determine scope and conduct of academic online searching search services. Telecommunications networks, terminals, patrons, library search procedures, methods of charging fees, special features, selective dissemination of information, computer searching by…

Reports on an evaluation of the higher levels of California's statewide reference referral network that involved an unobtrusive method utilizing existing records of actual reference transactions evaluated by panel of judges. Reference evaluation methods, findings of other studies, and other uses of the method are discussed. (Nineteen references…

Presents preliminary results of Clearwater Public Library's study of the usefulness of "Output Measures for Public Libraries" as an indicator of reference performance, and the impact of collection development choices on reference output measures. Data on turnover rate, in-library use, reference fill rate, and reference transactions per…

Fifty-five Association of Research Libraries member academic libraries were surveyed to determine trends in use of commercially available online numeric databases. Databases searched, searchers, users, publicity, library role in relation to numeric databases, and librarians' attitudes toward and knowledge of databases are examined. The…

Proposes and investigates feasibility of using three new variables in addition to simple activity counts in measuring reference services: (1) user questioning regardless of where activity occurs; (2) treating individual user and question as unit of analysis; and (3) examination of questioning in context of other library use. (11 references) (EJS)

Presents results of survey of 64 Illinois academic institutions which was conducted to determine library use of nonprofessionals at the reference/information desk. Characteristics of nonprofessionals, use patterns and desk hours staffed by nonprofessionals, referral and training, and trends for desk staffing are discussed. (Eight references are…

Reports results of unobtrusive testing of reference service (asking reference questions of library staff who are unaware of being evaluated) in government documents and central reference areas of 26 U.S. libraries. Accuracy of answers, interview and search process duration, referral, and use of catalog and technology are highlighted. (12…

This survey assessing use of online databases in marine science libraries indicates that, despite generally small staff and collection size, there is considerable involvement in OCLC and computerized reference service and active planning for public catalogs, serials automation, and integrated database management systems. Eleven references and…