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Total Quality Management: Institutional Research Applications.
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Heverly, Mary Ann – 1991
Total Quality Management (TQM), a technique traditionally reserved for the manufacturing sector, has recently spread to service companies, government agencies, and educational institutions. TQM places responsibility for quality problems with management rather than on the workers. A principal concept of TQM is the management of Process Variation,…
Descriptors: College Administration, College Planning, Community Colleges, Institutional Research