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Smith, Dana E. – Library Software Review, 1986
Discusses the application and use of a microcomputer-assisted reference statistics procedure which allows for customized programs to be designed and determined by local, unique research objectives, service demands, and the ultimate use of the recorded data. A literature review of the development and use of reference statistics is included. (EM)
Descriptors: Academic Libraries, Authoring Aids (Programing), Computer Oriented Programs, Computer Software

Smith, Karen F. – College and Research Libraries, 1986
Describes how a librarian, assisted by a knowledge engineer, developed a computerized reference assistance system for a separate government documents department. Rationale for the expert system, problems in selecting reference materials and user questions to computerize, and the formulation of a workable human/computer interface are covered. A…
Descriptors: Academic Libraries, Expert Systems, Government Publications, Higher Education

Micco, Mary; And Others – Library Software Review, 1987
Provides an interim report on a project whose goal is to provide subject access to the knowledge of mankind at least as well as the skilled reference librarian. Classification and concept formation are discussed in terms of four modules: diagnostics of information-seeking behavior, network interface, subject access, and graphic interface. (EM)
Descriptors: Access to Information, Cognitive Structures, Computer Graphics, Concept Formation