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James, Randolph I. – Performance and Instruction, 1987
Describes how two methodologies for analyzing and improving performance--performance engineering and organization mapping--were used in a case study involving the purchasing department of an electric utility. Highlights include the establishment of a model of the desired results, measuring existing performance, and the designing of an improvement…
Descriptors: Case Studies, Improvement, Measurement Techniques, Models
Cronin, Mary J. – 1985
This paper defines performance measurement as the clarification of objectives and standards, identification of key activities, data collection and analysis, and formative evaluation of services. It then examines some of the factors involved in using performance measurement to evaluate public services activities, and analyzes performance…
Descriptors: Academic Libraries, Evaluation Criteria, Evaluation Methods, Higher Education
Stephens, Max, Ed.; Izard, John, Ed. – 1992
The purpose of the Australian conference on mathematical assessment was to address the challenges to traditional methods of assessment that have resulted as part of the call for reform in the mathematics curriculum. The 28 papers presented were: "Who Assesses Whom and To What Purpose?" (Leone Burton; "Assessment of the Learned…
Descriptors: Educational Change, Elementary Secondary Education, Evaluation Methods, Evaluation Problems
Holt, Daniel D., Ed. – 1992
This document is a guide to the use of alternative assessments (surveys, interviews, observation measures, and performance samples) in a family literacy project. This resource guide focuses on using alternative approaches to identify learners' needs, determine learners' ongoing progress in meeting project objectives, ascertain overall success of…
Descriptors: Adult Basic Education, Alternative Assessment, Data Analysis, Data Collection