Research administrators can avoid falling into bureaucratic traps by (1) understanding what is important and what is subordinate to it; (2) becoming a better manager; and (3) improving public relations by being more accessible, soliciting complaints, consulting, supporting clients, making the rules work for clients, and educating clients.

While the electronic fact book will not replace the paper variety used by colleges and universities to disseminate institutional information, there are a number of uses for the electronic format, which accommodates both quantity and currency of information. Considerations in producing an electronic fact book are discussed, and a seven-day process…