Total Quality Management (TQM), a technique traditionally reserved for the manufacturing sector, has recently spread to service companies, government agencies, and educational institutions. TQM places responsibility for quality problems with management rather than on the workers. A principal concept of TQM is the management of Process Variation,…

This volume is divided into full formal paper manuscripts and 200-word abstracts of presentations that were made without submitting formal papers. The 73 papers presented in full represent recent research and applications in the field of computer-based instruction. They are organized into 13 sections by special interest group: (1) Computer-Based…

Which factors promote student transfer from California Community Colleges (CCC) to baccalaureate-granting institutions? How do community college practices support this transition? Which student behaviors and characteristics particularly facilitate their movement to four-year colleges and universities? The Research and Planning Group for California…

This document reports on the design and development of a comprehensive longitudinal monitoring system that allows for the identification of at-risk students and the evaluation of district programs and services by one high school and five elementary school districts in California and the School of Education at San Jose State University. The goal of…

Priority given to enrollment management at the University of Hartford (Connecticut) has created demands for better information about prospective student markets, admissions selectivity, enrollments, student adjustment, retention, and graduation rates. The planning and institutional research office used fourth-generation software, microcomputers,…

The design of a University of Hartford (Connecticut) decision-support information system for college advancement programs is detailed, specific research and management applications are examined, and the analyses and reports generated by the system are discussed. Early collaboration between institutional researchers and advancement and alumni…

Arizona State University has created longitudinal student files capable of tracking each student's curricular and financial aid history from entry until graduation. The structure of the files, their creation and maintenance, and their evolution over the years are described. Uses of the files to conduct different kinds of studies to inform…

The Delaware Educational Assessment Program publishes annual results from the California Test of Basic Skills by district, school, and grade (1 through 8 and 11). A statewide computer information system was developed to manage the testing program, the massive 10-year longitudinal database, and the information requests received. The Delaware…