Five performance measures suggested for use in public libraries are discussed in relation to corporate information centers: corporate awareness of library services; clients as percentage of jurisdiction population; reference transactions per capita; reference fill rate; timeliness of information delivery. Planning and survey questionnaires for…

Based on pupil-specific observation data drawn from a sample of 13 fifth-grade math classrooms, this article reports efforts to develop and test an economic model of the allocation of teacher resources within classrooms. Tables provide data on teacher attention and resources. (PB)

The second of two related pamphlets, this guide describes how to design an outcome study and outlines procedures for collecting outcome data. After an introduction that delineates the purpose of the two-part series, the pamphlet is divided into four major sections. The first section explains how to select a cost-outcome analysis. The next three…

This research review analyzes output measures that assess the effectiveness of a library's reference services: reference questions, reference staff performance, reference users, combined output measures, and combined input/output measures. The need for research, a definition of reference effectiveness, and input measures are noted. Seventy-three…

The first of two related pamphlets, this guide provides information on how to conduct cost-outcome analyses, with an emphasis on measuring costs. After an introduction that delineates the purpose of the two-part series, the pamphlet is divided into six major sections. The first section, "definitions and rationale," introduces…

This book provides conceptual and practical strategies for the data and information collection and analysis needs of a diverse group of institutions, ranging from small rural community colleges to large urban research institutions. The model framework is designed for use by any size or type of institution and gives a broad overview of various…