This guide offers educators, program managers, administrators, and researchers a resource for building capacity for monitoring program outcomes. It provides concise definitions of program monitoring components and a framework for assessing program progress. Examples demonstrate the relationships among program components: outcomes, indicators,…

After months of waiting, the grant reviews came back: "excellent," "excellent," and "fair." What?! How can this be? Why is the third review so out of line with the first two? On more than one occasion a principal investigator (PI) has been frustrated not only by a negative funding decision but more so by the accompanying reviewer evaluation forms…

Describes how two methodologies for analyzing and improving performance--performance engineering and organization mapping--were used in a case study involving the purchasing department of an electric utility. Highlights include the establishment of a model of the desired results, measuring existing performance, and the designing of an improvement…

This paper describes a program to measure institutional effectiveness that involved development of an inventory checklist designed to stimulate faculty input on how student performance-related outcomes are measured and to evaluate current program effectiveness. The checklist, designed to be administered in an interview format, focused on three…

This study developed a classification scheme to critically compare performance assessment projects at higher education universities in North America and Europe. Performance indicators and assessment initiatives were compared using nine basic dimensions: (1) locus of control, (2) degree of governmental involvement, (3) focus of performance…

This report reviews the ways in which statistical analysis can be used as a tool by vocational rehabilitation program managers to investigate the causes of problematic performance and generate strategies for corrective action. Two types of data collection are noted: operational studies and statistical data studies. Descriptions follow of two…

Measurement of the organizational effectiveness of the Cooperative Extension Service (CES) could be enhanced by utilizing a multidimensional perspective in measuring outcomes of various organizational activities, particularly the Extension educational system of program development. Because multiple and conflicting environmental constraints, goals,…

This article presents guidelines designed to assist instructional developers in improving their performance in workload estimates for prospective training development projects. Also provided is a description of an instructional systems development model for estimating, which includes front end analysis, design, implementation, and evaluation. (LRW)

Since all Agency for International Development (AID) projects require an evaluation component, AID's emphasis on assistance to agriculture and rural development projects ensures a continuing need for skilled and expert personnel to evaluate those projects. Intended for potential AID project evaluators, this guide uses experience gained from field…

Description of study to determine the impact of management training on student performance focuses on the need for proper evaluation. Pre- and posttraining evaluative tools for rating managers are described, differences in ratings are analyzed, and implications for evaluating management training on interpersonal skills are discussed. (LRW)

Five performance measures suggested for use in public libraries are discussed in relation to corporate information centers: corporate awareness of library services; clients as percentage of jurisdiction population; reference transactions per capita; reference fill rate; timeliness of information delivery. Planning and survey questionnaires for…

Discusses the technique of measuring program implementation, describing an effort to evaluate and refine the implementation of an innovative instructional model and examining the implications of this project for future research. (MCG)

This study examines the general hypothesis that surveys can be used to elicit reliable and valid student ratings of the effectiveness of most aspects of the delivery of the academic programs in which they are enrolled, and reports data on test-retest reliability for upper division majors as well as on the reliability with which ratings…

This document suggests the following eight model indicators of quality in adult education programs: (1) learners demonstrate progress toward attainment of basic skills and competencies that support their educational needs; (2) learners advance in the program or complete program requirements that allow them to continue their education or training;…

This report investigated the determinants of college students' overall evaluations of their academic programs (major field of study). The manner in which students weight the various domains of satisfaction and dissatisfaction in determining their level of overall program satisfaction was examined. The gender differences and field differences in…