This report identifies factors that have an influence on the successful institutionalization and transfer of innovative uses of telecommunications. It examines which factors promote or deter the institutionalization of demonstration projects in the public service field, as well as alternative strategies for institutionalization and innovation…

Describes a five step mechanism for promoting change and illustrates it with a case study from the Telecommunication and Broadcasting Training Institute (TBTI) in Saudi Arabia. The steps outlined are: (1) organizational analysis; (2) determining receptivity to change; (3) implementation strategy; (4) implementing change and overcoming resistance;…