The mere fact that a library service is being used does not mean that the service makes a difference or has a positive impact on the user. This has significant implications for Special Library and Information Services (SL&IS) that have to constantly prove that they add value. Because of the difficulty of measuring impact effectively, the…

The survey described in this report was designed to test whether or not library directors are able to recognize the existence of the problem of burnout (the emotional and physical exhaustion due to continued stress on the job) and how, if at all, top management of the institutions of which the library is a part view and deal with the issue. Survey…

A survey of 301 Illinois special libraries was conducted in 1982 to determine the number and type of statistics collected by these libraries and the ways in which these data are used. The mean number of statistics collected was reported as 10, including both technical and public service measures. Measures kept regularly by at least 50% of the…

Users of a search/document delivery service in a large engineering firm were surveyed to determine the amount and relevancy of information received, time saved by using the service, dollar value of information received, number of employees using or seeing the information, and any improvement in the firm's competitive position. (EM)

This report describes a study designed to determine whether the collection of computer software by libraries falls into a pattern of library type and whether patron use of computer software falls into a pattern of clientele type. Following a summary of previous research, a discussion of the study methodology describes a survey of 154 randomly…

This survey assessing use of online databases in marine science libraries indicates that, despite generally small staff and collection size, there is considerable involvement in OCLC and computerized reference service and active planning for public catalogs, serials automation, and integrated database management systems. Eleven references and…

Members of Special Libraries Association (SLA) were surveyed to determine whether they participated in continuing education activities, and, if so, the types of programs they preferred. It was found that they are active participants in continuing education programs, especially those dealing with online database searching and those sponsored by…

Describes a survey of database searchers which sought information on the methods they had used to learn search techniques, and methods they felt would be most appropriate for novices. The study methodology is described and a respondent profile and research-based predictions are provided. The questionnaire used is appended. (EM)