What began with a few libraries' early application of ethnographic methods to learn more about user behaviors and needs has grown to become a significant body of work done across many institutions using a broad range of methods. User-centered investigations are increasingly influential in discussions about the shape and future of the research…

To investigate the experience of American and Canadian university libraries with remote access catalogs, self-administered questionnaires were sent to the 137 directors of all Association of Research Libraries (ARL) libraries and all libraries of Canadian degree-granting institutions. The study was designed to: (1) survey Canadian and U.S.…

A user attitude survey was conducted in the main library at the University of Oklahoma before and after the opening of a new library wing which effectively doubled the size of the main library. At the time of the opening of the new wing, the circulation department began using a new computer system for circulation of the general collection. The…

The process described in this manual is designed to help small academic libraries systematically study the use of their circulating book collections. Originally developed in 1980, the manual has been used successfully in several small college libraries, both with and without assistance from outside consultants. In most cases, the study can be…

Presents results of study which examined interlibrary loan requests received at University of West Florida to ascertain whether books that other libraries could normally be expected to buy were being requested, and how many books in "high-use" areas were being requested by other libraries. Conclusions and recommendations are included. (3…

Intended to provide a guide to the most useful, practical, and relevant methodologies developed and implemented over the past 20 years for assessing a library's effectiveness, this bibliography provides citations to 72 selected studies evaluating the use, collections, and services of academic libraries. The citations are organized into three major…

Suggests that fundamental questions with broad policy implications and a perspective that approaches academic library from patron's point of view remain to be asked about library costs, collections and their use, library users, and both the academic setting itself and the people who work within it. Seventeen references are cited. (EJS)

Analysis of data on 100 libraries of all types reports the number of libraries holding different categories of software, as well as total number of software packages owned and most popular titles in each category. The categories identified were word processing, data management, spreadsheets, communications, educational, library-specific,…

Describes a circulation model for academic research libraries which uses the mixed Poisson model, incorporating ageing of library materials, to predict future use of monographs and to suggest weeding procedures based on frequency of circulation. Longitudinal studies are examined and statistical details are appended. (Author/LRW)

Based on the concept that library use measurement should have as its basic starting point the individual patron, a method of data collection and analysis has been developed that explores individual patterns of borrowing over time. The method accounts for the number of visits on which borrowing takes place, number of items borrowed per visit, and…

Public library effectiveness efforts are placed within the context of theoretical and empirical research on organizational effectiveness. The construct, measures, and determinants of public library effectiveness are investigated, and a possible model of the determinants of public library output measures is presented. (Author/EM)

This study was conducted to determine how library users in California say library use helps them. While most library effectiveness studies infer effectiveness by looking at the movement of materials or reports of user satisfaction, this study proceeds from the assumption that libraries need to know how library use helps in user terms. The study…

New York University (NYU) Libraries received a 1-year grant from the Association of Research Libraries to study users' responses to its recently installed Geac online catalog, Bobcat (Bobst Library Computerized Catalog). The survey instrument, developed for Council on Library Resources (CLR)-funded national study of responses to public access…

Raises questions about influence of present reference practice on library user perceptions of the librarian as information intermediary and on user ability to distinguish between librarians and other staff. Questions are discussed within context of client-professional relationship, using data from study of users of three midwestern university…

This article describes study of the relative effectiveness of classroom faculty and librarians as book selection agents in a small urban commuter college located in Chicago, Illinois. Use of history section of collection, hypotheses tested, data collection and analysis, circulation activity, and comparative data are highlighted. Eight references…