Descriptor
Source
Author
| Amodeo, Anthony J. | 1 |
| Carter, Thomas L. | 1 |
| Evans, G. Edward | 1 |
| Jennerich, Edward J. | 1 |
| Jennerich, Elaine Z. | 1 |
Publication Type
| Books | 2 |
| Guides - Non-Classroom | 2 |
| Reports - Descriptive | 1 |
Education Level
Audience
| Media Staff | 2 |
| Practitioners | 2 |
| Students | 2 |
| Teachers | 1 |
Location
Laws, Policies, & Programs
Assessments and Surveys
What Works Clearinghouse Rating
Jennerich, Elaine Z.; Jennerich, Edward J. – 1997
Customer service is a vital part of library service. The reference interview remains a key element in assisting library patrons with information needs. This book shows librarians how to combine creativity with professional expertise in reference interviews, to provide quality customer service and satisfy patrons. The book is divided into 11…
Descriptors: Access to Information, Creative Thinking, Higher Education, Information Seeking
Introduction to Library Public Services. Sixth Edition. Library and Information Science Text Series.
Evans, G. Edward; Amodeo, Anthony J.; Carter, Thomas L. – 1999
This book covers the role, purpose, and philosophy related to each of the major functional areas of library public service. This sixth edition, on the presumption that most people know the basic facts about computer hardware, does not include the chapter (in the previous edition) on computer basics, and instead integrated specific technological…
Descriptors: Access to Information, Document Delivery, Government Publications, Information Services
