Most organizations find it difficult to implement change, and only about 10 percent of learning from training and development experiences is actually applied in the workplace. This book advocates facilitation as a means of enhancing change and increasing productivity. Facilitation engages employees by enhancing the processes associated with their…

This book is designed to help library and information specialists and students tackle communication challenges ranging from public speaking to listserv posting. All types of communication are covered--conducting interviews; delivering speeches; leading group discussions, workshops, and conferences; designing newsletters, handouts, and brochures;…

This participant's manual is part of a set of training materials developed to help vocational rehabilitation workers improve their basic helping skills. It contains reading materials to assist trainees in developing a clear concept of the helping model and self-critiquing exercises to help them integrate their new skills into particular work…

This workshop primer is part of a set of training materials developed to help vocational rehabilitation workers improve their basic helping skills. Designed for trainees to receive two weeks prior to attending an interpersonal skills (IPS) training group, this self-instructional booklet has three purposes: to build motivation for IPS training, to…

This participant's manual is part of a set of training materials developed to help vocational rehabilitation workers improve their basic helping skills. It is intended to facilitate note taking and retention of information and to increase active responding of trainees. Introductory materials include a pretest and a summary of the interpersonal…

The third in a series of federally supported modules for training paraprofessional school personnel who work with students with disabilities, this module focuses on training self-advocacy skills, facilitating friendships, and developing socialization skills for individuals with disabilities. Both a facilitator's edition and a student's edition are…

This guide, which is intended for new supervisors and managers to use in an independent study setting, deals with the key points of effective management. The following topics are discussed in the individual sections: understanding what a manager is and why managers are appointed; setting objectives and achieving results; planning and controlling…

Effective administration skills are not sufficient for effective program operation unless they are combined with good interpersonal communication skills. Presenting administration information within an interpersonal framework, this guide for early childhood education students details the director's responsibilities for starting a child care center…