With a renewed emphasis on facilitating learning, supporting multiple literacies, and advancing equity and inclusion, the thoroughly updated and revised second edition of this trusted text provides models and tools that will enable library staff who serve youth to create and maintain collections that provide equitable access to all youth. And as…

Prepared by the reference faculty of the Ramsey Library at the University of North Carolina at Asheville, this guide is the primary text for Bibliography 101, a one-hour course designed to help undergraduate students acquire basic understandings of the range of information resources available, how information is organized, and how it can be…

Customer service is a vital part of library service. The reference interview remains a key element in assisting library patrons with information needs. This book shows librarians how to combine creativity with professional expertise in reference interviews, to provide quality customer service and satisfy patrons. The book is divided into 11…

This document is a guide to the use of Quick Search, a library service that provides access to more than 100 databases which contain references to journal articles and other research materials through two commercial systems--BRS After/Dark and DIALOG's Knowledge Index. The guide is divided into five sections: (1) Using Quick Search; (2) The…

This videotape provides an overview of the materials and services available in a typical library. Designed to interest elementary and middle school children in exploring the library, the video features a young host who tells children about the Dewey Decimal system and goes behind the scenes to see how a library works. The library does not only…

This book covers the role, purpose, and philosophy related to each of the major functional areas of library public service. This sixth edition, on the presumption that most people know the basic facts about computer hardware, does not include the chapter (in the previous edition) on computer basics, and instead integrated specific technological…

This book, written by graduate students at the Catholic University (District of Columbia) School of Library and Information Science, examines current priorities, policies, and practices of public libraries. Following an introduction, "Reinventing Libraries: Responding to the Forces of Change" (Lisa Crisman), chapters include: (1) "A…