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Direct linkWang, Victor C. X.; Bain, Bernice; Hope, John; Hansman, Catherine A. – IAP - Information Age Publishing, Inc., 2016
This book is intended for students, leaders and managers who wish to explore the personal relevance and conceptual bases of educational leadership and organizational management and to develop their expertise in this field. It is a book written for both scholars and practitioners. The general public will also appreciate the accessible language in…
Descriptors: Instructional Leadership, Organizational Theories, Institutional Administration, Theory Practice Relationship
Download full textCareer Resources Development Center, Inc., San Francisco, CA. – 1994
The workbook contains lessons and exercises in patient relations and workplace communication in a medical services office, particularly for interactions involving one or more non-native speaker of English. Seven units address these topics: (1) greetings and basic assistance, greeting established patients, and measuring height and weight and taking…
Descriptors: Adult Basic Education, Civil Liberties, Communication Problems, Confidentiality
