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Total Quality Management Seminar.

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Massachusetts Career Development Inst., Springfield. – 1998

This booklet is one of six texts from a workplace literacy curriculum designed to assist learners in facing the increased demands of the workplace. The booklet contains seven sections that cover the following topics: (1) meaning of total quality management (TQM); (2) the customer; (3) the organization's culture; (4) comparison of management…

Descriptors: Adult Education, Decision Making, Employer Employee Relationship, Management Teams