This student guide is intended to assist persons employed as supervisors in developing writing skills. Discussed in the first four sections are the following topics: when to write (writing versus talking, writing as backup, writing for efficiency and to overcome time lags, and passing the message); how to write (making writing simple, clear, and…

This student guide is intended to assist persons employed as supervisors in giving orders and instructions. Discussed in the first four sections are the following topics: good instructions, ways of asking people to do things, followup after giving instructions, and written instructions. Each of these sections contains an introduction, sections of…

This learning module, which is part of a management and supervisor training program for managers and supervisors employed at the Department of Energy's Waste Isolation Division, is designed to prepare trainees to communicate effectively with external organizations and the public. The following topics are covered in the module's individual…

This student guide is intended to assist persons employed as supervisors in developing communication skills. Discussed in the first two sections are the nature of communication (communication skills and processes and planning communications) and the skills of communication (writing, speaking, and behavioral skills). Each of these sections contains…