This learning activity package is designed to help apprentices understand some of the different ways in which words can be used to mean different things, depending on where and when one uses the words. It provides examples of words and phrases that are used in the workplace in ways different from the way they are used in regular conversation. Five…

The workbook contains lessons and exercises in patient relations and workplace communication in a medical services office, particularly for interactions involving one or more non-native speaker of English. Seven units address these topics: (1) greetings and basic assistance, greeting established patients, and measuring height and weight and taking…