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Download full textMassachusetts Career Development Inst., Springfield. – 1998
This booklet is one of six texts from a workplace literacy curriculum designed to assist learners in facing the increased demands of the workplace. The booklet contains five sections that cover the following topics: (1) importance of reliability; (2) meaning of quality assurance; (3) historical development of quality assurance; (4) statistical…
Descriptors: Adult Education, Employer Employee Relationship, Management Teams, On the Job Training
Villemaire, Lorry – 1998
Designed to help adult learners realize the importance and necessity of implementing continuous quality improvement (CQI) in a rapidly changing, competitive, and modern world of work, this document presents a comprehensive explanation of CQI. The following topics are discussed in the book's introduction and seven chapters: importance of quality in…
Descriptors: Adult Education, Adult Learning, Decision Making, Education Work Relationship
Massachusetts Career Development Inst., Springfield. – 1998
This booklet is one of six texts from a workplace literacy curriculum designed to assist learners in facing the increased demands of the workplace. The booklet contains seven sections that cover the following topics: (1) meaning of total quality management (TQM); (2) the customer; (3) the organization's culture; (4) comparison of management…
Descriptors: Adult Education, Decision Making, Employer Employee Relationship, Management Teams
