This Food Service Training Manual offers 11 lessons and 3 tests on personnel management. Lesson 1 introduces the subject and discusses five functions--from planning through evaluating--of the management process. Lesson 2 covers management's responsibilities and approaches and the pitfalls of decision-making. Verbal and nonverbal communication in…

Development and validation of a statement of professional competencies for practicing pharmacists in British Columbia (Canada) are described. The resulting 12 weighted general competency statements were designed to serve as a blueprint for constructing and validating instruments to assess practicing pharmacists' continuing competence. (Author/MSE)

Gives detailed information on five types of job performance aids, three types of instruction sheets, and two types of modules. Presents a quality-control procedure for assessing the effectiveness and value of these instructional materials for training. (SK)

This book examines faculty performance appraisal especially in light of ethical and legal issues involved in the appraisal process. Part 1 contains three chapters concerned with the structure and ethics of evaluation. These chapters provide a frame of reference for the next two chapters that deal with criteria used in performance appraisals and…

Outlines the Intern-Intervention Program of Toledo, Ohio, that uses experienced teachers to train and evaluate both beginning teachers and experienced teachers with problems. (MD)

This book describes a systematic method for producing instructional programs, courses, and materials that focus on human performance and how to improve it, not merely on training itself. It addresses such diverse topics as the following: how adults learn best, analyzing the training need, developing evaluation tools, delivering training courses,…

This paper seeks to describe and analyze human resource development (HRD) from the perspective of business and industry and to identify the role of adult, career, and vocational education in HRD. The author first defines HRD as organized learning experiences in a given period of time to effect the possibility of performance change or growth in the…

The two modules in this packet provide information on planning for workplace success. The first module, "Planning MAS-107," contains seven units that cover introduction to planning, developing plans, setting goals, budgeting resources, scheduling, monitoring implementation, and how to make planning work. The module also includes a list of 18…

In response to the issues of global competition, the aging workforce, and the rapid rate of technological innovation and how today's professionals must meet these challenges, an examination is made of the key developmental approaches to maintaining and enhancing the knowledge and skills of midcareer and senior-level professionals. Twenty-one…

The purpose of this guide, one of the nine-booklet Teacher Quality Series, is to help educational policymakers develop better policies by explaining how to use a compensation plan to improve education and how to make one work. It also encourages consideration of alternative policies to improve education. Each section introduces common positions on…

An adult worker with moderate mental retardation demonstrated substandard productivity in cleaning bathroom, hall, and office sites in a community-based competitive work setting. Productivity increased at each site following (1) videotape-based self-monitoring, and (2) distributed verbal feedback and breaks which were systematically reduced over…

Represents a rethinking about professional staff who exhibit characteristics of being burnt out and offers an unusual approach to their renewal. The approach described requires that supervisors, administrators, or staff developes recognize that low self-esteem is at the core of the burned-out behaviors. (GLR)

This book teaches the skills and art of good coaching and how to realize its value in unlocking people's potential to maximize their own performance. Chapters 1-3 define coaching and its business application, discuss the manager as coach and the manager's role, and examine the context of change. Chapter 4 considers the two key elements of…

The nature of education as a social process in workplace settings outside of schools was explored over 3 years at 35 intern settings for an alternative high school program in a large city. The experiences of students at the 35 sites were compared to identify essential features of work tasks and the social means to accomplish these tasks. Two…

As more women and people of color hold academic jobs, the incidence of illegal employment discrimination in reappointment, tenure, and promotion decisions also increases. This book addresses how individual faculty members can defend themselves against unfair practices and how universities and colleges can protect themselves from being named in…