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Direct linkDoll, Jessica L. – Management Teaching Review, 2022
Workforce planning is prevalent and recognized as a good strategic practice in many organizations. However, business students may have little experience with workforce planning or workforce analytics. The purpose of this article is to present a workforce planning exercise for use in a face-to-face or online classroom setting. In this exercise,…
Descriptors: Labor Force Development, Strategic Planning, Business Administration Education, Human Resources
Download full textLeigh, David – 1993
This module for a 1-semester Total Quality Management (TQM) course for high school or community college students discusses the concepts of customer satisfaction, customer surveys, and quality functional deployment. The concept of customer satisfaction begins with identifying the customer. Surveys are suggested as one way that students can learn…
Descriptors: Attitudes, Business Administration, Business Education, Course Content
Kogan, Deborah; Koller, Vinz; Kozumplik, Richalene; Lawrence, Mary Ann – 1999
This document is part of a five-module training package to help employment and training service providers comply with the Workforce Investment Act (WIA) of 1998 and develop a one-stop training and employment services system. It contains the participant workbook, trainer manual, and activity worksheets for a module on collecting and using customer…
Descriptors: Agency Cooperation, Behavioral Objectives, Career Centers, Classroom Techniques
