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| Boydell, T. H. | 1 |
| Leigh, David | 1 |
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| Guides - Classroom - Teacher | 1 |
| Guides - Non-Classroom | 1 |
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| Practitioners | 2 |
| Teachers | 2 |
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Boydell, T. H. – 1983
This guide is intended to help planners and trainers assess the training needs of industrial organizations. Addressed in the individual chapters are the following topics: types of training needs (three levels of needs--organizational, occupational, individual, organizational training needs and objectives, and present and future needs); present…
Descriptors: Adult Education, Data Collection, Educational Needs, Evaluation Criteria
Download full textLeigh, David – 1993
This module for a 1-semester Total Quality Management (TQM) course for high school or community college students discusses the concepts of customer satisfaction, customer surveys, and quality functional deployment. The concept of customer satisfaction begins with identifying the customer. Surveys are suggested as one way that students can learn…
Descriptors: Attitudes, Business Administration, Business Education, Course Content
