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Direct linkFairfield-Sonn, James W.; Morgan, Sandra; Sumukadas, Narendar – Simulation & Gaming, 2004
Over the last several decades many systematic management approaches, such as Total Quality Management, aimed at improving organizational performance and employee satisfaction have captured organizations' attention. Given their origins in statistics, operations management, and engineering, many of the concepts and techniques are technical. When…
Descriptors: Employee Attitudes, Total Quality Management, Job Satisfaction, Students
