"Professional School Counseling" is a comprehensive, single source for information about the critical issues facing school counselors today. This third edition of the Handbook integrates and expands on the changes brought about by the ASCA National Model. Revisions to each chapter reflect the influence of the model. Several new chapters…

The two modules in this packet provide information on planning for workplace success. The first module, "Planning MAS-107," contains seven units that cover introduction to planning, developing plans, setting goals, budgeting resources, scheduling, monitoring implementation, and how to make planning work. The module also includes a list of 18…

This document contains a series of materials that were developed to help adult educators involve all stakeholders (adult learners, funders, administrators, legislators) in assessing internal and external cultures (strengths, weaknesses, opportunities, and threats) of an adult education organization (AEO) and then using the information gained to…

Developed by educators at the Emily Griffith Opportunity school, this teacher's guide presents a 2-hour workshop to introduce employees in entry-level positions to the concepts and vocabulary of Total Quality Management (TQM). The guide is divided into an instructor's section and a section of 24 handouts for the participants. (Handouts can also be…

This curriculum guide contains seven Technology Student Association (TSA) units of study for secondary students. The units focus on helping students to develop and apply social, civic, and technology-related skills and achieve course competencies in applied technology courses. Each of the instructional units includes some or all of the basic…

This curriculum guide contains seven Health Occupations Students of America (HOSA) units of study for secondary and postsecondary students. The units focus on helping students acquire the knowledge, skills, and behavior essential in preparing for a health career and to encourage leadership development, citizenship, and service. Each of the…

This curriculum guide contains eight Vocational Industrial Clubs of America (VICA) units of study for secondary students. The units focus on helping students prepare for leadership in a world of work. Each of the instructional units includes some or all of the basic components of a unit of instruction: performance objectives, suggested activities…

This Total Quality Management (TQM) course was designed to introduce students to the principles and tools of TQM in a full-semester course in high schools or community colleges. The course includes all the competencies found in TQM and is intended to be taught with an interactive method in which students are involved in the learning process. This…

This manual, which is based on extensive research on cognitive psychology and organizational theory, contains resources for nine workshop sessions designed to help people become creative problem solvers in their workplace and their lives. The materials are based on Bransford and Stein's IDEAL model, according to which successful problem solving…

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students covers the topics of benchmarking and the continuous improvement process. It includes the following components: (1) a narrative summary of the topics; (2) a discussion of benchmarking; (3) a benchmarking exercise (the "numbered ball"…

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students contains a brief overview of the definition of processes, a section on process flow diagrams, and a section on process management as well as a description of process variation. Examples are used throughout the module to make processes…

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students contains a brief overview of problem solving and offers a practical approach along with some of the tools that can be used. The following components are included: (1) narrative of the problem-solving process; (2) the problem-solving…

This module for a Total Quality Management (TQM) course was designed to give students a broad background in TQM and its influence on the business world in the United States. It can be used in a U.S. history class, an economics class, an English class, or as part of a TQM course for high school or community college students. The module covers the…

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students covers the topics of empowerment and teamwork. It includes the following components: (1) a narrative summary of the topics; (2) a discussion of employee empowerment; (3) a discussion of teamwork and self-directed teams; (4) a discussion…

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students discusses the concepts of customer satisfaction, customer surveys, and quality functional deployment. The concept of customer satisfaction begins with identifying the customer. Surveys are suggested as one way that students can learn…